AUN-1 AUN-2 AUN-3 AUN-4 AUN-5 AUN-6 AUN-7 AUN-8 AUN-9 AUN-10 AUN-11
7.1 Support staff planning (at the library, laboratory, IT facility and student services) is carried out to fulfil the needs for education, research and service
The support staff planning is at the faculty level. However, the academic support staff who is directly involved in the PhD and other postgraduate programs will be overseen closely about her work load because she has to deal with many students. She can request for more staff to help her. In the previous academic year, the new support staff was hired to help.
7.2 Recruitment and selection criteria for appointment, deployment and promotion are determined and communicated
The recruitment process is done at the university level using the university criteria but we can write job specification and can do the interview to get the support staff who is likely to fulfil our job and fit out organizational culture.
7.3 Competences of support staff are identified and evaluated
There is a job description of each position. This identifies their responsibility which is related to their competence. Their evaluation takes into account their competence by looking at their performance.
7.4 Recruitment and selection criteria for appointment, deployment and promotion are determined and communicated
The recruitment and selection criteria as well as promotion are based on the university system. The faculty only submits the job description of the position we need and involve in the interview stage after the candidates pass the first round of screening process which focuses on the core competency required by the university. The new support staff has to go through the training programme offered by the university. A work mentor and a social mentor are assigned to take care of the new support staff so s/he can help clarify the unclear points.
7.5 Performance management including rewards and recognition is implemented to motivate and support education, research and service
The system is based on the university system but the faculty links bonus with their performance.
Table. 7.1 Number of Support staff (See Appendix 18_List of supporting staff).
|
Support staff |
Highest Educational Attainment |
Total |
|||
|
High school |
Bachelor’s |
Master’s |
Doctoral |
||
| Library Personnel | 1 | 1 | 3 | - | 5 |
| IT Personnel | 1 | 2 | - | 3 | |
| Administrative Personnel | - | - | - | - | - |
| Students Service Personnel | - | 3 | 1 | - | 4 |
|
Total |
2 | 6 | 4 | - | 12 |
The support staff who are at high school level are not permanent staff and they only do routine jobs such as borrowing and returning books. Not all of the support staff have to directly contact the students in the programme. The ones who have to contact the students can communicate in English. They can contact the Programme Chair for help if the communication with foreign students are not successful.
เอกสารอ้างอิง